Terms and Conditions for After-sales Service
- Lifetime jewelry cleaning service is complimentary with no service fee.
- One-time re-plating service is complimentary with no service fee.
- Ring resizing is available per 1 standard size depending on product designs.
- Each product is guaranteed for defects from production process but not subject to damage occurred from improper use, modification or corrosion.
- Each product is offered with a certificate of guarantee. Customers must present a certificate of guarantee to receive service.
- The Company reserves the right to inspect product conditions prior to receiving service.
- The right of product exchange is reserved in-store only. More terms and conditions are available at the store.
**In case no certificate of guarantee is shown and no purchase history is found in the system, the Company reserves the right not to accept any product exchange.**
Terms and Conditions for Product Exchange
- Product of diamond jewelry with certificates of all types, such as 1.00 CT, 0.30-0.90 CT is not subject for buyback and exchange in all cases.
- Product of diamond jewelry without certificates is subject for 25% deduction from net price.
- Product of diamond jewelry with pearl, 18K licensed jewelry, 9K licensed jewelry and 9K body jewelry is not subject for buyback and exchange in all cases.
Remark: Terms and conditions are as specified by the Company.